Breakdown Procedures

Q What do I do if I breakdown?
A, Firstly, call your breakdown assistance number (see numbers below). The contacted dealer must then notify CA Cars on 01162 849067. Once the vehicle has been retrieved and the problem diagnosed, if the vehicle is going to be off the road for more than 48 hours, we will endeavour to deliver you a replacement vehicle.

Breakdown assistance is provided by the manufacturer for an initial period from vehicle registration date:

  Roadside Assistance Number Initial Cover Period (years)
Vauxhall 0800 553 388 1
Ford 0800 111 234 3
Citroen 0800 072 7272 2
Peugeot 0800 294 0294 2
Renault 0800 085 8005 4
Volkswagen 0800 777 192 1
Seat 0800 262 622 1
Toyota 0800 246 824 2
DS Automobiles 0808 234 2154 3
Kia 0800 775 7771 3
Nissan 0800 246 8201 3
BMW 0800 777 111 3
Mini 0800 777 101 3
Fiat 0800 424 151
(Request to be put through to fiat assist)
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The CA Cars service department can also be called for assistance.

Q When do I get a replacement vehicle?
A You will receive a replacement car 48 hours after you have reported to our breakdown department the car is off the road and at the garage.

For details on servicing and breakdown procedures, please visit our Servicing Procedures Page.