Frequently asked questions

Car servicing

When does my car need servicing?

Our dual-control cars have different servicing intervals that are specific to the make and model. To avoid any confusion, please consult your service manual or speak to your main dealer for accurate information.

Is servicing my responsibility?

Yes, you must ensure the car is serviced at the mileage intervals specified for that vehicle. Failure to adhere to the servicing schedule will result in a charge for invalidating the warranty.

Where should I take my car for servicing?

You may take your car to Kwik Fit, ATS Euromaster, Halfords, or your nearest main dealer (e.g. for a Ford vehicle, contact a Ford dealer).

How do I find a suitable garage?

To find garages near you, use the garage locator tool on this website. Enter a postcode or use your current location and it will search for the nearest suitable garages. You can find the address and contact details of local garages, see where they are on a map, compare the distance from your location and get directions.

Who pays for the car to be serviced?

CA Cars will cover the cost of your service, provided the garage obtains authorisation from us before any work is performed.

Are my tyres covered?

Yes, tyres are covered (for general wear and tear only). Please use Kwik Fit or ATS Euromaster for this service.

Breakdown

What should I do if I breakdown?

• First, call your breakdown assistance number.
• The dealer handling the breakdown must then notify CA Cars on 0116 284 9067.
• Once the vehicle is retrieved and the issue diagnosed, if it will be off the road for more than 48 hours, we will strive to deliver a replacement vehicle to you.

When do I get a replacement vehicle?

You will receive a replacement car 48 hours after you have reported to our breakdown department the car is off the road and at the garage.

Accidents

I’ve been involved in an accident. What should I do?

If you have taken advantage of our Fleet Insurance policy and you have had an accident, please contact us immediately for assistance.

If you have your own insurance policy, you will only need to notify us that an accident has happened.

In-contract questions

How can I change my direct debit details?

Please contact our customer payments department, and they will arrange for a new direct debit form to be sent to you.

What should I do when my road fund license/car tax expires?

We will automatically re-tax your vehicle for 12 months from the date of expiration. You will be able check the road tax status on GOV.UK

What should I do if I lose my key?

Please contact us as soon as possible.

A payment of £100 (£70 refundable-deposit plus £30 hadling fee) is required before a key can be dispatched.

Your £70 deposit will be refunded on the safe return of the key.

I am travelling abroad with my contract vehicle, do I need any additional paperwork?

Yes, you will need an authority letter from us. Please contact us to arrange this.

Pre-contract questions

I am an ADI/PDI, if I contract-hire a driving school car, what is not covered in the lease contract?

When leasing a dual-control car from us, you are responsible for the vehicle's day-to-day maintenance, any damage beyond fair wear and tear, and maintaining appropriate fluid levels.

Do you offer dual-control car insurance packages?

You are free to source your own insurance, or we can provide insurance starting from £26.54 per week. Insurance payments can be included with your learner car lease payments via direct debit.

How do I book a contract?

To book a contract, complete an application form online or by visiting our office. We will conduct a credit check and contact you within the hour to collect £200, which includes a £150 refundable bond and a £50 non-refundable admin fee.

Upon receipt of the payment, we will order your vehicle and arrange a suitable collection date. All necessary documentation will be sent by post or email. The first payment is required upon collection of the car or prior to delivery. Future payments will be managed via direct debit.

Complaints

How should I make a complaint?

Phone

To make a complaint, please call us on 0116 284 9067. Our phone lines are open Monday–Friday 9:00am–5:15pm.

Note: We are closed on weekends and bank holidays.

Email

You can us email your complaint directly to us at info@cacars.co.uk

Post

You may also write to us at: CA Cars
Kilby Bridge, Welford Road
Wigston, LE18 3TE

We will acknowledge receipt of your complaint in writing within five working days. Our goal is to resolve your complaint as quickly as possible. If we are unable to resolve it within eight weeks of receipt, we will provide an explanation for the delay and an estimated resolution time frame. If you are dissatisfied with the progress at this point, you may refer your complaint to the BVRLA.