Before the day

Upon receiving your signed documentation and first rental (or if you're buying a vehicle and having it delivered the signed finance documents and deposit), CA Cars will be able to confirm your delivery date. This should be the date arranged with you already, but if not, we will get in touch to give you ample notice.

Before delivery, we fit dual controls to the vehicle, alongside a roof protector and anything else you have arranged. The vehicle will go through a PDI (pre-delivery inspection) to ensure it is mechanically sound and any bodywork issues are noted if it's a used vehicle.

Insuring your vehicle

You will need to have arranged your insurance at least two days before the delivery of your vehicle and sent the cover-note to us. For those of you that have not chosen our insurance package (lease customers only), you are responsible for arranging an appropriate policy for driving tuition. This must be fully comprehensive and the hirer should be the main policy holder on the insurance certificate*.

It is worth knowing that if you use price comparison websites to find insurance, the vehicle may not be recognised from it's registration as most new vehicles are not registered with the DVLA until the day of delivery. This can also be the case when you go direct to your insurance company - so don't worry if they can't find the vehicle automatically, the make & model is in your contract documents and if you have any queries, just get in touch with us.

*This can be changed at Commercial Associates Ltd's discretion.

What to expect on the day of delivery

On the day of delivery, your new vehicle will be delivered to your specified address - providing it is situated in GB mainland. For some locations, i.e Scotland, Scottish Islands and the Scottish Highlands, a delivery charge may incur and alternative arrangements made. Please speak to your account manager for further information.

For customers based in Northern Ireland, we usually arrange for you to collect from our premises in Belfast, but again, this may differ at our discretion. Our delivery times are between 9am and 1pm, and your driver will aim to call you when they are an hour away, providing it is safe and convenient to do so.

When your vehicle arrives, the handover process begins. Your driver will talk through the vehicle with you, and together you will perform an appraisal of the vehicle, noting mileage and any cosmetic damages among other things. If you are having a car collected simultaneously, after accepting the new vehicle, the same will be performed on the collected vehicle.

Please be aware, our drivers are not appraisal technicians and can not fully inspect the vehicle at your address. They will be able to note mileage and the time you are no longer responsible for your return vehicle, but you indemnify them against all damages incurred until the vehicle has reached us.

In their collection of your vehicle, they act on your behalf until the vehicle is in our care. Once returned to our Leicester head office, the vehicle will be inspected under proper conditions for damages. Anything discovered at this point will be payable by yourself.

Checking your vehicle

We work hard to ensure the delivery of your vehicle goes as smoothly as possible, but it is important that you take your time to fully inspect the vehicle before signing the delivery note. We advise you start by checking the registration number is the same as the one on your paperwork, and that you double check the specification of the vehicle is the same as what you ordered (engine size, fuel type and trim level). Then move on to the bodywork and follow the steps below.

CA Cars opening hours

SalesMonday–Friday 09:00–18:00
AdministrationMonday–Friday 08:30–17:30
ServiceMonday–Friday 08.30–17.30
Vehicle collection / returnMonday–Friday 10:00–16:00

Out-of-hours breakdown emergency contact number:

0780 366 0051 → Option 1