What to expect when your vehicle is returned

To help you understand what we do when the car comes back to us, we've made you a handy guide so you know what to expect.

Before the day.

Check your vehicle over at home, try to keep neutral about it or bring in a friend/ family member to go over the car and note any blemishes, dents or scratches that you may see.

If you'd prefer to, get them fixed whilst the car is still in your care or call us beforehand for a quote. Our prices are static and do not change per panel so if you can explain the damage, we'll gladly tell you the worst case scenario price.

If we can touch in the damage, or do a smart repair, we always will to keep the costs down.

So you know what we're looking for in more detail - Here are our Fair Wear and Tear Guidelines

Check the body.

Look for any scratches, dents or imperfections.

Ensure all the doors open and close smoothly, including the boot and bonnet.


Check Windscreen

Check for cracks or stone chips

Check Wheels

Inspect the alloys for any scuffs or kerb damage.

Inspect the wheels for any cuts in the tyre.

Inspect the wheel nuts to ensure they are tight.

Inspect the interior

Look for marks, stains or scuffs.

Check light fittings are stable and there are no rips or tears in the seats, carpets or gear stick.

Check Extras

Ensure the locking wheel nut, handbook and service book are all in the vehicle (usually the glovebox) and make sure either a tyre repair kit or spare wheel (depending on your agreement) are present and in good condition.

If you're returning the car yourself

Once you get to us, have a chat with the front desk to let us know you're here and take a seat in reception.

As soon as one of our qualified vehicle appraisal technicians becomes free, they'll come to meet you and take the keys before moving the vehicle into our workshop. If the weather is permitting and visibility good, they may complete the appraisal outside with you.

They know the rules and guidelines and will note everything down that falls outside of our Fair wear and tear guidelines.

These are industry standard and governed by the BVRLA.

The technician will return to you once the appraisal is complete and let you know what damages have been found. At this point you are welcome to ask to look around the car with them to have them highlighted to you.

Within 6 weeks we will be in touch with the final invoice, stating the damages and prices. We can offer a payment plan if this is what you need.

If your vehicle is being collected (at our discretion)

On the day of the collection a driver will arrive with you to perform a very basic appraisal. Most of the time they'll be dropping off your new car simultaneously so it's easy to be swept away in the excitement of having a new car and checking that too.

This appraisal notes obvious damages, the mileage of the vehicle and the time in which your liability for PCNs and Traffic Violations end.

This appraisal can not be relied upon as a full and final description of the vehicle.

After the driver has returned it to our premises, it may be securely stored for a few days if we have a large queue of others before it.

Once the appraisal technician has performed a thorough checkover under ideal conditions, they will pass on the final appraisal form to our admin team who will then within 6 weeks email the final invoice to you.