Essential Information for CA Cars Customers
If your car requires any work (service / warranty work / replacement tyres / repairs or an MOT) you need to call:
Fleet Assist 0333 241 2600 8:30am - 5:30pm Mon - Fri
Option 1 - Breakdown
Option 2 - Accidents/ Collisions
Option 3 - Tyres
Option 4 - Windscreen
Option 5 - Service/MOT
Option 6 - Other (will redirect to the CA Cars head office)
Their dedicated service team will confirm the work you require and a convenient date/time for the work to be completed, they will contact the agreed garage local to yourself and book the vehicle in on your behalf.
Once booked they will confirm your appointment date and details back to you by email.
On the day of your appointment all authorisations will be complete through the 1-link system.
Please note pre-booked work can still be carried out at the weekends.
Other Suppliers:
-
Kwikfit. Use for service, tyres, brake pads and discs. Please quote account number:
• N5918U (Servicing)
• P1505S (Tyres)
To locate your nearest centre, call 0800 222111, text “KWIK” to 81025 or use the centre locator on their website: www.kwik-fit.com.
Service Intervals
To find out service intervals for your vehicle, consult your manufactures handbook. Any queries you can contact Fleet Assist on 0333 241 2600
Servicing
If your vehicle needs servicing contact Fleet Assist on 0333 241 2600 to book your car in.
We will cover all service items; this includes brakes, clutches, bulbs, wiper blades, etc. We will not however, pay for any damages caused whilst you are contracting the vehicle.
If you have taken the car on a used car contract, it is highly likely we will have serviced the vehicle beforehand. Please check with the service book or the sticker placed in the front windscreen.
Remember, it is your responsibility to ensure the car is serviced in line with the service intervals specified. Failure to maintain the vehicle will result in a charge being issued to you for invalidating the warranty.
If your service is due within six weeks of your contract expiring and you wish to return the vehicle, please contact us to confirm our Fleet Assist for the service to be carried out.
Tyres replacement for worn tyres
Please contact Fleet Assist on 0333 241 2600 to book your car in.
We authorise tyre replacement at 2mm or under, with the legal limit being 1.6mm.
Any replacement tyres will be budget tyres.
CA Cars tyre policy states that only worn tyres will be authorised. Punctures or accidental damage replacements are not covered.
Breakdown assistance
Breakdown assistance is provided by the manufacturer for an initial period from vehicle registration date:
Roadside Assistance Number/ Initial Cover Period (years)
Vauxhall 0800 553 388 (1)
Ford Fiesta 0800 111 234 (3)
Ford Focus (1)
Citroen 0800 072 7272 (2)
2nd year Citroen cover - 0800 197 2046
Peugeot 0800 294 0294 (2)
Renault 0800 085 8005 (3)
Volkswagen 0800 777 192 (1)
Seat 0800 262 622 (2)
Toyota 0800 246 824 (1)
DS Automobiles 0333 200 0999 (3)
Kia 0800 775 777 (3)
Nissan 0330 123 1231 (3)
BMW 0800 777 111 (3)
Mini 0800 777 101 (3)
Suzuki 0800 917 0656 (1)
Fiat 0800 342 8000 (3) *Request to be put through to Fiat assist
The CA Cars service department can also be called for assistance on 0116 284 9067 - Option 2
Download our Service & Breakdown Guide:
For details on servicing and breakdown procedures, please click the relevant manufacturer logo below
