Essential Information for CA Cars Customers

 

If your car requires any work (service / warranty work / replacement tyres / repairs or an MOT) you need to call:

Fleet Assist 0333 241 2600    8:30am - 5:30pm Mon - Fri

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Their dedicated service team will confirm the work you require and a convenient date/time for the work to be completed, they will contact the agreed garage local to yourself and book the vehicle in on your behalf.

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Once booked they will confirm your appointment date and details back to you by email.

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On the day of your appointment all authorisations will be complete through the 1-link system.

 

Please note pre-booked work can still be carried out at the weekends.

 

Download our Service & Breakdown Guide:

For details on servicing and breakdown procedures, please click the relevant manufacturer logo below

Suppliers:

 

• Kwikfit. Use for service, tyres, brake pads and discs. Please quote account number:
      •   N5918U (Servicing)
      •   P1505S (Tyres)
  To locate your nearest centre, call 0800 222111, text “KWIK” to 81025 or use the centre locator on their website: www.kwik-fit.com.

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Service Intervals

To find out service intervals for your vehicle, consult your manufactures handbook. Any queries you can contact Fleet Assist on 0333 241 2600

Servicing

If your vehicle needs servicing contact Fleet Assist on 0333 241 2600 to book your car in.

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We will cover all service items; this includes brakes, clutches, bulbs, wiper blades, etc. We will not however, pay for any damages caused whilst you are contracting the vehicle.

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If you have taken the car on a used car contract, it is highly likely we will have serviced the vehicle beforehand. Please check with the service book or the sticker placed in the front windscreen.

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Remember, it is your responsibility to ensure the car is serviced in line with the service intervals specified. Failure to maintain the vehicle will result in a charge being issued to you for invalidating the warranty.

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If your service is due within six weeks of your contract expiring and you wish to return the vehicle, please contact us to confirm our Fleet Assist for the service to be carried out.

 

Tyres replacement for worn tyres 

Please contact Fleet Assist on 0333 241 2600 to book your car in.

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We authorise tyre replacement at 2mm or under, with the legal limit being 1.6mm. 

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Any replacement tyres will be budget tyres.

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CA Cars tyre policy states that only worn tyres will be authorised. Punctures or accidental damage replacements are not covered.

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Breakdown assistance

Breakdown assistance is provided by the manufacturer for an initial period from vehicle registration date:

 

Roadside Assistance Number/ Initial Cover Period (years)

 

Vauxhall 0800 553 388                           (1)

Ford Fiesta  0800 111 234                     (3)

Ford Focus                                             (1)

Citroen   0800 072 7272                         (2)

Peugeot 0800 294 0294                         (2)

Renault  0800 085 8005                         (3)

Volkswagen  0800 777 192                    (1)

Seat       0800 262 622                          (2)      

Toyota   0800 246 824                           (2)

DS Automobiles   0808 234 2154          (3)

Kia         0800 775 777                          (3)

Nissan   0330 123 1231                          (3)

BMW     0800 777 111                          (3)

Mini       0800 777 101                          (3)

Suzuki   0800 917  0656                        (1)

Fiat        0800 342 8000                        (3) *Request to be put through to Fiat assist
 

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The CA Cars service department can also be called for assistance.