Service & Breakdown Procedures


If your car requires any work (service/warranty work/replacement tyres/repairs or an MOT), you can either:

Call Fleet Assist on 0333 241 2600  (8:30am - 5:30pm Mon to Fri)

Option 1 - Breakdown

Option 2 - Accidents/collisions

Option 3 - Tyres

Option 4 - Windscreen

Option 5 - Service/MOT

Option 6 - Other (will redirect to the CA Cars head office)

Their dedicated service team will confirm the work you require and a convenient date/time for the work to be completed. They will contact the agreed garage local to yourself and book the vehicle in on your behalf.

Alternatively, you can also use their new online booking system here

Once booked, they will confirm your details and appointment date with you by email.

On the day of your appointment, all authorisations will be completed through the 1-link system.


Please note pre-booked work can still be carried out at weekends.

Other suppliers

Kwikfit. Use for service, tyres, brake pads and discs. Please quote account number:
    •   N5918U (Servicing)
    •   P1505S (Tyres)
To locate your nearest centre, call 0800 222111, text “KWIK” to 81025 or use the centre locator on their website:

Service intervals

To find out service intervals for your vehicle, consult your manufacturer's handbook. If you have any queries, you can contact Fleet Assist on 0333 241 2600.


If your vehicle needs servicing, contact Fleet Assist on 0333 241 2600 to book your car in.

We will cover all service items including brakes, clutches, bulbs, wiper blades etc. We will not however, pay for any damages caused whilst you are contracting the vehicle.

If you have taken the car on a used car contract, it is highly likely we will have serviced the vehicle beforehand. Please check with the service book or the sticker placed in the front windscreen.

Remember it is your responsibility to ensure the car is serviced in line with the service intervals specified. Failure to maintain the vehicle will result in a charge being issued to you for invalidating the warranty.

If your service is due within six weeks of your contract expiring and you wish to return the vehicle, please contact us to confirm our Fleet Assist for the service to be carried out.


Tyre replacement for worn tyres 

Please contact Fleet Assist on 0333 241 2600 to book your car in.

We authorise tyre replacement at 2mm or under, with the legal limit being 1.6mm. 

Any replacement tyres will be budget tyres.

CA Cars' tyre policy states that only worn tyres will be authorised. Punctures or accidental damage replacements are not covered.

Breakdown assistance

Breakdown assistance is provided by the manufacturer for an initial period from vehicle registration date:


                         Manufacturer                                     Roadside Assistance Number                      Initial Cover Period (Years)


Citroen                                                       0800 072 7272                                                   2

2nd year Citroen cover                             0800 197 2046

DS Automobiles                                        0333 200 0999                                                   3

Ford Fiesta                                                0800 111 234                                                      3

Ford Focus                                                0800 111 234                                                      1

Hyundai                                                     0800 980 2733                                                    1

Kia                                                              0800 775 777                                                      3

Nissan                                                       0330 123 1231                                                     3

Peugeot                                                    0800 294 0294                                                     2

Renault                                                     0800 085 8005                                                      3

Seat                                                          0800 262 622                                                        2      

Toyota                                                       0800 246 824                                                       1

Vauxhall                                                    0800 553 388                                                        1
Volkswagen                                               0800 777 192                                                       1


Vehicles no longer on tariff:

BMW                                                         0800 777 111                                                     3

Fiat  *Request to be put through to Fiat assist             0800 342 8000                                                   3

Mini                                                           0800 777 101                                                     3

Suzuki                                                        0800 917  0656                                                  1


The CA Cars service department can also be called for additional assistance on 0116 284 9067 (option 2). For details on servicing & breakdown procedures, please click the relevant manufacturer logo below.

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